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Sales
Buyers subject to 24 hours approval status on all sales. All international sales are not included shipping cost.
Returns
Products are returnable within 14 days of the original purchase date. Original receipts must accompany all returns (serial numbers must match). All returned products must be in original condition with all accessories, packaging, manuals, and registration cards included.
RMA number or approval code is required for all returns.
Damaged product or tampered serial number labels will void the right to a refund or for replacement.
All returns are subject to a 15% restocking fee if opened or used.
Incompatibilities are not Seller's responsibility to verify and restocking(10%) and shipping fees still apply.
WARRANTY within 30 days
If item is defective we will exchange with the same item ONLY.
If an item is out of stock, customer will need to wait for back-order of product. Seller may replace it with a product of equal or similar features and functionality, under special circumstances.
RMA Services after 30 days
PC FANs will provide RMA services on most products purchased within 30 days. 30 days RMA services are provided only for OEM keyboards, OEM mice and no-brand name products.
Products will be repaired under manufacturer's terms & conditions for warranty. This may take two to five weeks. PC Fans will not provide loaner replacements for these products. Only purchase of an Express Warranty can provide quicker service.
Complete Systems; Any software problems, virus and Adware/Spyware removal not covered.
RMA number is required for All RMA Services. To do so, please contact our RMA Department via e-mail ([email protected]) or phone (909-773-0722).
No Returns Under Any Circumstances on
Software even if unopened.
Printer cartridges, if opened.
Printers, if the cartridge seal has been opened or installed.
CDRW or DVDRW drives, if opened.
Any opened media including Compact Flash, or other memory cards/sticks.
CPU and CPU heat sink if package opened and product was used.
All Special Order items.
Other Terms
Any discrepancies in shipment must be reported within 3 days of delivery.
7 days warranty for Repairs / Labor (for the same problem, Hardware ONLY).
Service, repair, shipping and any type of labor charges are non-refundable once performed.
$20.00 charge for each returned check, 1.5% monthly financial charge for past due invoice.
Credit Card purchases will only be refunded onto same Credit Card.
Refunds for check purchases will have a check mailed out to you within 10 days.
Request for photocopy of lost receipt is $10.00 if you provide sufficient information to research.
PC Fans is not responsible for loss of data and software that is caused by hardware or software failure under any circumstances. Customers are responsible for backing up their own software, files and documents.
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